Frequently Asked Questions

MediaGeneous provides social media marketing services for major platforms including YouTube, Instagram, Facebook, TikTok, X, LinkedIn, Telegram, Twitch, Spotify, SoundCloud, Pinterest, Reddit, and others. Visit the Services page to browse the currently available options and packages.

Choose a platform and service, select the package you want, enter the correct public URL, and add the service to your cart. Review your cart, continue to checkout, enter your billing information, and complete payment using one of the available options.

You can begin shopping and build your cart without signing in. Enter a valid email address at checkout so we can send your receipt, order updates, and secure access to your order information.

Most services require only the exact public profile, page, post, video, channel, track, or content URL that should receive the service. Custom comment services also require the comments you want us to deliver.

No. MediaGeneous will never ask for your social media password, one-time verification code, private messages, or account login details. We only need the public URL and any service-specific information shown on the order form.

Yes. You can add services for one or several platforms to the same cart. Review every URL, package, quantity, and number of orders in your cart before proceeding to checkout.

Yes. Use the available multi-URL ordering option where it is shown, or add the service to your cart and set the appropriate number of orders. Each destination must use the correct URL for the selected service.

Enter the destination that should receive the service. For example, post likes require a post URL, video views require a video URL, and profile followers require a profile URL. Open the URL in a private browser window first to confirm that it is public and accessible.

We begin processing your order after payment is confirmed. The order status and delivery progress will update as we work on the services in your order.

Delivery time depends on the platform, service, quantity, selected delivery option, and the availability of the destination URL. Smaller packages may complete sooner, while larger campaigns may be delivered progressively to match the selected service.

Use the secure order link in your confirmation email or sign in to your MediaGeneous customer account. You can view the order status, service details, delivery progress, notices, and support options there.

Pending payment means payment has not yet been confirmed. Processing means we are actively handling the order. On hold means the order needs a scheduled pause or attention before continuing. Completed means the purchased service has finished.

Yes. Keep the destination public and accessible throughout delivery. Private, deleted, restricted, disabled, or unavailable content prevents us from completing the service until the destination is available again.

Contact support immediately if you entered the wrong URL. We can update it when delivery has not started. Once delivery has begun, changing the destination may not be possible because work has already been applied to the original URL.

Open the order in your customer account and use the available support option, or contact us with the order number and destination URL. We will review the delivery record and continue, correct, or complete the service as appropriate.

Refill coverage depends on the service and package. When refill coverage applies, it is shown with the service details. Contact support with your order number if an eligible service needs a refill review.

We accept card payments, cryptocurrency payments, and bank payments including direct debit and wire transfers. Other supported digital wallets may include Apple Pay, Google Pay, and Link. The options available for your device, country, currency, and order are displayed securely at checkout.

Available payment options can vary by country, device, browser, currency, order value, and payment availability. Checkout shows the methods currently available for your order.

You can use the website currency selector to view supported currencies. The checkout page clearly displays the payment currency and total before you continue, including any applicable currency conversion information.

Yes. Payment details are entered through secure payment systems. MediaGeneous does not ask you to send card numbers, bank login details, wallet recovery phrases, or verification codes through email or support chat.

Your payment status updates as soon as confirmation is received. We then send your receipt and begin processing the services in your order. If confirmation takes a little longer, keep the success or waiting page open while the status updates.

Do not pay again immediately. Allow a short time for confirmation, then refresh your order page. If it still shows pending, contact support with the order number, payment time, amount, and the email address used at checkout so we can review it.

Yes. We send an order confirmation and receipt to the email address entered at checkout. Your customer account also keeps your order and payment information available for future reference.

Enter an active coupon code in the cart and select Apply code. The cart will show the discount and updated total before checkout. Coupon eligibility, value, and expiry depend on the terms of that code.

Use the Login link and enter the email associated with your orders. Follow the secure verification steps shown on screen. Your account provides access to orders, invoices, support, notifications, and account settings.

Use the Contact page, your customer support centre, the secure support link in an order email, or email support@mediageneous.com or sales@mediageneous.com. Include enough detail for us to identify the order and understand what you need.

Include your order or invoice number, the service name, the destination URL, and a clear description of the issue. Screenshots can help when the issue relates to an on-screen status or message.

Yes. You can reply to a MediaGeneous order email or use its secure support link. Keep the original subject and order details so your message can be connected to the correct order quickly.

Cancellation and refund eligibility depends on the order status and whether delivery has started. Contact support as soon as possible. Orders that have already begun cannot normally be cancelled for work already delivered. See the Refund Policy for the complete terms.

We use your information to process orders, provide account access, communicate about services, prevent misuse, and support you. We do not need your social media password. Read the Privacy Policy for details about information handling and your choices.